Coordinated Industry Response Activated to Support Flood-Affected Participants KUALA LUMPUR, 28 Nov (Bernama) -- The Malaysian Takaful Association (MTA) expresses its deep concern and heartfelt empathy for families across several states who are facing hardship due to the worsening monsoon floods. The industry stands in solidarity with all individuals affected by disruptions, property damage, and the emotional stress brought by rising floodwaters.
Recognising the potential for conditions to worsen in the coming days, the Takaful industry has elevated its nationwide state of readiness to ensure participants receive timely assistance, clear guidance, and uninterrupted access to support channels when they need it most.
As part of this strengthened response, Takaful operators have activated a coordinated assistance framework that includes:
• Expedited claims guidance for flood-related losses;
• Dedicated 24/7 contact channels across all participating operators;
• Flexibility in selected documentation requirements to ease claims submission;
• Continuous public updates on safety reminders and protection benefits.
• Dedicated adjusters across the various regions to attend to flood claims
MTA has also activated the Takaful4All Cares Team as part of its industry-wide readiness initiatives. The team stands ready to be deployed in areas where conditions allow and where their support can add meaningful value to local recovery efforts.
“Our thoughts and prayers are with every family impacted by the floods. During these difficult moments, we want participants to know that the Takaful industry is ready to help, ready to guide, and ready to support recovery efforts,” said Mohd Radzuan Mohamed, Chief Executive Officer of the Malaysian Takaful Association.
In view of the increasingly unpredictable and severe monsoon patterns driven by changing climate conditions, MTA urges the public to stay alert and take proactive steps to safeguard their safety, property, and important documents. The recent shifts in weather patterns have resulted in heavier rainfall, higher flood risks, and more widespread impact, reinforcing the need for stronger community preparedness.
Given the heightened storm intensity in recent years, MTA reminds the public to observe the following essential safety measures:
• Prioritise personal safety; avoid walking or driving through floodwaters.
• Monitor official weather forecasts and heed district-level warnings.
• Protect important documents by keeping them in waterproof, accessible storage.
• Do not start flood damaged vehicles and document all damage before cleaning.
• Prepare a family emergency plan, including key contacts and safe evacuation routes.
• Review Takaful coverage to ensure awareness of protection benefits, especially for weather-related risks. Thus, call the respective Takaful operators for clarification.
These measures are vital to help families reduce risks and recover more effectively during and after the monsoon period.
Actions to Be Taken by Affected ParticipantsAffected individuals should prioritise safety and return home only when authorities confirm it is safe. They are encouraged to:
• Record and photograph all damage to homes, belongings, and vehicles.
• Keep essential documents ready for reference.
• Contact their respective Takaful operator promptly for claims assistance.
Key assistance contacts include:
•
Takaful Ikhlas General Berhad – e-Claim Portal:
https://go.takafulikhlas.com.my/eclaim/general/•
Etiqa General Takaful Berhad – 03-2296 8600
•
Zurich General Takaful Malaysia Berhad Roadside Assistance (24 hours) – 1-300-88- 5566
•
Zurich General Takaful Malaysia Berhad Support – 1-300-888-622
•
Takaful Malaysia Am Berhad (STMAB) – csu@takaful-malaysia.com.my
•
Tele Bantuan (24 hours) – 1-800-888-788
Participants may also refer to the
Flood Claims FAQ for process on next steps. For more update, visit social media page MTA:
Facebook :
https://www.facebook.com/MalaysianTakafulAssociationIG :
https://www.instagram.com/malaysiantakafulassociation?igsh=NHF6eXIzZGd5aXdsABOUT MALAYSIAN TAKAFUL ASSOCIATION (MTA)Malaysian Takaful Association (MTA) was established on November 2002 under the Societies Act 1966. It is a trade association representing all 19 licensed Takaful and Retakaful operators in the country. The objectives and the powers of MTA are to promote the interests of its members and to inculcate the implementation of self-regulation within the Takaful industry. More information on MTA can be obtained from its website:
www.takaful4all.orgSOURCE: Malaysian Takaful Association (MTA)